SMS Disclosure

Destined Courier Services, L.L.C. (“Destined Courier Services,” “we,” “us,” or “our”).

Messaging Topic & Intended Use: By opting in to SMS text messages from Destined Courier Services, you consent to receive messages related to:
– Delivery confirmations and updates (pickup times, estimated arrival, proof of delivery).
– Service reminders (scheduled deliveries, reschedules, or service notices).
– Account and customer support communication.
– Optional promotional offers, service updates, or business announcements (if explicitly selected).

Message & Data Rates: Message and data rates may apply depending on your mobile carrier plan.

Opt-Out/Opt-In & Support Information:
– To stop receiving messages at any time, reply STOP. You will receive a one-time opt-out confirmation.
– For help, reply HELP or contact info@destinedcourierservices.com or call (419) 723-1955.

Message Frequency: Varies based on interactions. Typical messaging includes delivery notifications, confirmations, and support communication. Promotional messages, if opted in separately, may be sent up to 4 times per month.

Privacy Policy & Terms:
– Privacy Policy: DestinedCourierServices.com/privacy
– Terms & Conditions: DestinedCourierServices.com/terms

We will never sell, rent, or share your mobile number without consent. Information is used solely for services described above.

Consent & Messaging Flow:
– Web Forms: Customers provide phone number and check the consent box with disclosure.
– Verbal Consent: Staff requests verbal consent on calls, and consent is logged in the account.
– Written Consent: Signed forms include disclosure, consent recorded.

Messaging Flow:
– Customer provides phone number via webform, phone call, or form.
– Customer consents (checkbox, verbal, or written).
– Customer receives confirmation SMS: “Destined Courier Services: Thank you for signing up for delivery updates. Msg & data rates may apply. Reply HELP for help, STOP to cancel.”
– Customer receives recurring updates/reminders until unsubscribed.

Data Storage & Security:
– Numbers and consent records stored in CRM and/or customer account files.
– Access restricted to authorized personnel.
– Consent logs retained to demonstrate compliance.

Sample Disclosure for Forms:
“By entering your phone number, you agree to receive SMS text messages from Destined Courier Services, L.L.C. for delivery updates, service alerts, and customer support. Frequency varies. Msg & data rates may apply. Reply STOP to cancel. Reply HELP for help. For more details, read our Privacy Policy and Terms & Conditions.”

Internal Employee SMS Usage Policy

Purpose:
SMS text messaging will be used as a supplemental communication tool between Destined Courier Services, L.L.C. and its employees. Text messages are not a substitute for formal scheduling systems, payroll, or HR communication but are reserved for urgent, time-sensitive, or operational updates.

Who SMS is Between:
– Management or dispatch staff ↔ Employees (drivers, couriers, administrative staff).
– SMS will not be used for personal communication outside of business purposes.

Who Initiates SMS:
– Management or dispatch may initiate SMS to notify employees of critical updates.
– Employees may initiate SMS to confirm assignment details, report delivery status, or notify of emergencies.

Example Topics Covered by SMS:
– Shift reminders or urgent scheduling adjustments.
– Route changes or traffic-related updates.
– Equipment or vehicle availability notices.
– Weather alerts affecting delivery schedules.
– Emergency contact in case of incidents on the road.

Restrictions:
– SMS will not be used for performance evaluations, disciplinary notices, or sensitive HR matters.
– Promotional, marketing, or non-work-related texts will not be sent to employees.
– SMS usage will comply with workplace privacy standards and respect off-duty hours unless urgent.

Data Handling:
Employee phone numbers and consent for work-related SMS are stored securely in the company’s CRM and HR files. Access is limited to authorized management staff.